Jaipiet

Review of Shangri-la's Edsa Plaza Hotel

My stay in Shangri-La was kinda disappointing. I w...

My stay in Shangri-La was kinda disappointing. I was expecting a better service coming from a 5 star hotel. The hotel looks superb from the lobby but the room was just ok. The service in the HEAT was below standard. There are plenty of servers but they are not attentive to the guests that are dining. The servers does not appear to be professional in their demeanor. Each time I had ask for something, I have to ask 2-3 times to get it. It appears that they pass along orders to the point it gets forgotten. I even heard an old woman complaining to them that she waited for too long but had to get it herself despite having difficulty in ambulating herself because no one had come back to her table.
Due to my length of stay, i had booked for 5 rooms for my family, a longer stay in Shangri-la, being granted and guaranteed the same rooms but at the time of our return they said it was fully booked and have to changed our rooms. Moreover, despite getting their more than 1 hour of our check-in time, 2 rooms where not even ready. Some of my family had to wait in our room for their rooms to be ready.
I know they have been renovating the rooms but the hall that my family was in smelled like paint.
I love that they have close access to two malls that you can walk over. The lobby looks elegant and very beautiful with their decorations. The people at the front desk was helpful and accommodating; but their billing statement was confusing.
Overall, it was a pleasant stay but probably will go back to Marco Polo next time I come back home due to better service and expectation of a 5 star hotel being met.