Garrett Rodriguez

Review of Pugi Volkswagen

I have serviced my cars at Pugi VW and Pugi Mazda....

I have serviced my cars at Pugi VW and Pugi Mazda. (I have a car purchased from and also have a few horror experiences at Pugi Mazda). Pugi VW is a 50/50 chance at honest, good service. I wish I could remember all of the employees names and positions from all of the times Iv'e been here. I am a slightly timid, honest, respectful, people pleasing person who is always aware of their surroundings. I have dealt with genuine employees that put forth some extra effort finding me an answer for a question, never leave me waiting too long, or have provided me with service that was not needed but pleasantly surprising and appreciated. Then I have met employees that blatantly lie to my face. Even after nicely showing them facts from multiple sources, or some area that I have more than the average persons knowledge on. Their service department seems to be where I have had the most issues. I have been quoted a ludicrous amount for a service that 3 other VW dealerships have quoted me for hundreds and hundreds of dollars less. When dropping my car off at their service "express". I have sat/stood waiting to be helped while service employees are obviously just laughing/shooting the breeze occasionally glancing over at me. This could possibly just be my fault for not being assertive. Though I think I made it pretty obvious that I was looking for help. Then a handful of other occasions I cannot recall at the moment where I have experienced poor quality of service. Just recently I had to bring my car in for service here. They could not fit me in that day because they were pretty busy. Which I understood and was fine with. The service advisor I spoke with on this occasion was very polite and honest He was patient and answered every question I had. Though, EVERY SINGLE TIME where I have dropped my car off for service at Pugi VW and needed a temporary/courtesy vehicle. I am always told that none are available. Even though I am eligible for one under my warranty. I did ask to be informed about a specific issue with my service if it occurred. I was never contacted until the repairs were complete and my car was ready for pickup. The repairs were completed earlier than expected. When I arrived at the dealership I was quickly pointed to the cashier by a sales person to sign and pick up my car. I asked the cashier if she or anyone else knew some more details on the service provided. They were unsure and eventually told me no one was available to answer my questions. I have no complaints about the quality of work for the service I came in for. So to end... I feel like you never know what you're going to get when visiting Pugi VW. Comparing all of the times and experience I have had with Pugi VW. This latest visit on my personal experience scale, would rate about a 6-7 out of 10. If you can't take the chance on the quality of service that you need. I would suggest another dealership. Unless you have learned which employees that are best to avoid when taking your vehicle in.