On almost every drive thru visit the Order Clerk i...

On almost every drive thru visit the Order Clerk is running back and forth from her station to the kitchen to do other things. In every case it delayed the taking of the order, the delivery to take out window and a staff that was unaware of the importance of a pleasant attitude when serving their customer. Moreover, my orders are messed up approx 20% of the time and the last visit, half my order was apparently, never heard. BK ! You can do better than this.