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Dave Vesely

3 years ago

Booked a premium suite, which included free snacks...

Booked a premium suite, which included free snacks daily with maximum of 1 refill of snacks daily. The 1st day no problem refilling snacks. The 2nd day my wife asked they said no, only one per day. I went and asked again, had to argue my point that even the website said 1 "refill" of snacks per day. Finally they reluctantly agreed. An hour or so later the snacks were delivered, not on the nice platter like before, but in a plastic grocery bag placed on one of our suitcases. Other than that experience the hotel was fine. However it only takes 1 bad experience to sour a visit.

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