I decided to go to this office last year after see...

I decided to go to this office last year after seeing an overall 4 star rating, as you can see this is not the case any longer (now 2.6 stars on 7/26/18 and being a patient there now for about a year I see why). My one star is for Michelle and Tomeka, the allergy test lady (Ms. C.Thomas) and the lady that drew my blood, and Dr. Andrews' bedside skills- in that order. Karen is alright at the front desk, however, she does not always call back when she says that she will. Ana? Ana is a complete and total JOKE! Ana answers the phone and sets appointments, but is always confused, uncooperative, doesn't listen, and to top it off rude. As a new patient she hung up on me several times when I asked about walk-in appointments since she wouldn't schedule me until three months later! (I had a really bad cough which turned out to be a pneumonia!) She's like a dumb horse with blinders and only sees a way to NOT help you!! When I called back and asked to speak with someone else, Karen picked up and told me to came on in as a walk-in and I was seen that day! Why couldn't Ana do that?! On the phone Ana has to ask your name at least 3 different times inbetween telling you why she can't help you BEFORE she'll even make her sorry "attempt" to "assist" you (could you pay any less attention?)! I refuse to talk to her over the phone anymore. When I ask to speak with someone else she puts me on a long wait before picking up again and saying she will transfer me, then transfers me to a voicemail that hangs up the call. Only after I call back and tell Ana not to put me through to a voicemail do I ever get to talk to someone else, who is usually Tomeka. Tomeka is very courteous and usually transfers me to or speaks for me with Michelle. Again, why can't Ana do that?? Michelle seems to be the only person there that actually does her job correctly and thoroughly the first time!! The wait to be seen with a set appointment time is usually VERY long. Example: I had a 9:30am physical and didn't even get my blood drawn until 11:30am, then I had to wait again in the room to see Dr. Andrews. Dr. Andrews is truly lovely on a personal level. However, I had to call the office after getting to my pharmacy to pick up my new perscription because she never sent it over! (By the way: whenever I call the office I ALWAYS get sent into a message that says their mailbox is full and not accepting any messages at least twice before I can even get a call to ring through - eventhough I advise the receptionist that the mailbox is full, their mailbox never gets cleared!) All in all: the cons outweigh the pros. I would not reccomend this office.