PLEASE READ BEFORE GOING - This review is strictly...

PLEASE READ BEFORE GOING - This review is strictly for the service department. After buying a FOCUS RS that they have serviced since new I called the dealership and spoke with the service manager today. I asked him to simply lookup the work they have done and to let me know if the head gasket recall was performed and to send me a copy of the paperwork (offering to pay as well!!!) to my email since I have the documents. The gentleman I spoke with (claiming he was the service manager) was the absolute worst person I have ever encountered at a dealership in twenty two years of buying cars ( I also have over five years experience working at dealerships). Not only did he lie to me that he couldn't tell me what work was done because of "warranty laws stating confidentiality of work under previous ownership" but he was also extremely rude and hung up on me and ignored all following calls. This "manager" not only doesn't have the ability to help a customer, he also is a lazy liar who shouldn't work with the public at all. I would avoid this service department at all costs and would NEVER let them work on my car. If your close to CT go to TASCA ford for service work as they not only have a fantastic store wide staff but have top notch quality work. I would give them 0 stars if possible.