The place itself is absolutely gorgeous, however t...

The place itself is absolutely gorgeous, however the people who run it are completely incompetent. I had planned to get married at the Chanler back in 2009. The person (at the time) who was the wedding planner wouldn't return my calls and gave me incorrect information - prices would always change, information was sketchy. It was a pain to deal with and I seeked other venues. We ended up getting married at the Astors Beechwood Mansion which was spectacular! However, fast forward 5 years - considering we had brunch at the Chanler with family during our wedding weekend back in 2009, we decided to celebrate our wedding anniversary in Newport last summer. Brunch at the Chanler was one of our stops. Now if you are familiar with Newport, you know that the traffic is horrific in the summer. We called ahead as reservations are not taken for the Veranda, but we were told that there might be a little wait but that yes, the Veranda was available for brunch. We get there after sitting in traffic for nearly an hour and a half from Providence and were told that the veranda was closed off for an event. I was spitting nails I was so mad. We had sat in traffic for nothing, ruining our anniversary brunch and leaving us scrambling to find another place.
I will not visit this establishment again - especially considering there are other beautiful sights and places to eat/see in Newport. Run by a bunch of incompetent unprofessional people. Stay away if you are planning an event here.