I leased a brand new 2013 Tundra from this dealers...

I leased a brand new 2013 Tundra from this dealership. I soon learned that the Tundra has a problem even Toyota didn't know about. I considered it a minor problem until it bit me badly one day when it locked me out of my truck with the engine running.
I went into the dealership and talked to the service manager (Jimmy) for about 20 minutes describing the problem. Although he promised to investigate my truck, he never did. I wrote to Toyota describing the problem. They said they had notified the dealership and that Kelli Pope would be contacting me. She did, and I went through the whole problem with her.Never heard from Kelli again. The problem kept happening but I had taken steps to insure I was never locked out of my vehicle with the engine running again.
So now my lease is almost up and I decide the buy the Tundra. No big deal, the dealership arranges financing and I now own my 2013 Tundra. Two months later, however, I discover that my credit score has dropped 27 points because Toyota of Alvin caused 3 hard inquiries into my credit report in ONE day. I asked the dealership to explain why, with my excellent credit score of 741, it took 3 hard inquiries to finance my Tundra. Over a week later Toyota of Alvin still has not responded to my question. And please don't tell me to contact Kelli Pope...been down that road already.
Totally unresponsive dealership, and it is easy to see why it has a C- rating with the BBB.