They might be very competent at what they do but I...

They might be very competent at what they do but I didn't have an opportunity to find out. I attended a meeting at which one of their senior managers made a presentation. I was sufficiently impressed that I decided to see if he could help my with my situation: dual US/UK citizen needing UK tax assistance. I called on Tuesday morning and asked to speak to the person who had given the presentation. He was not available so I left a brief message describing my situation and asked for a call back. I hadn't heard by early afternoon on Thursday so I called again, was advised that the party was not available, declined the offer to be put through to his voice mail and asked to speak to someone who could help with my situation (again described). As it happened the person I spoke to was not able to help me but seemed to be an admin who asked for my contact details and information about my situation to pass on to the board of directors, who would decide who would be assigned to help me. The admin also told me that I would receive a call back that afternoon or on Friday. By close of business on Friday I had heard nothing. I was very disappointed because I am sure the firm has the expertise that I need.