I had an amazing stay here several years ago, but ...

I had an amazing stay here several years ago, but it's seemed to have gone downhill. I don't mind the now paltry happy hour offerings, the shorter, sadder breakfasts and slow-as-molasses internet, but as a bare minimum I expect to be able to get into the room I (over)paid for. I kept getting locked out with a non-working key, and despite having to go down to the front desk several times each time I wanted to get into my room, front desk personal seemed unconcerned and unapologetic, even rude. I won't be returning.