A family owned Gem! I've been customizing my vehi...

A family owned Gem! I've been customizing my vehicles for 20 years now. I've used just about every shop in town over the years. Most of my customizations are sound, lighting, security, radar/laser and tint. I've had some bad work done early on to some very nice cars and it sucked. For the last 15 years, I had my go to shop until they installed some low quality parts that caused problems.

Fast Forward to 2018 and I needed an installed radar detector in my wife's week old Tesla. This carries a $4k price tag and requires wires run from the very front of the vehicle to the very rear through the hatch. Tesla's are unicorns in that not many of them have had this install done nationwide. I was extremely paranoid in that if the install was less than perfect, I would have to hear it from my wife (not cool). I interviewed Eclipse and one other large custom shop in Cincinnati. The other shop never returned multiple calls/emails so they were out. I wasn't sold on Eclipse until I physically went there and spoke to the staff. Everyone there is super professional and courteous. What sold me was the installer (Aaron) came out and spoke with me about the install. He was knowledgeable beyond belief and explained how he takes extra care to avoid many of the shortcuts that can lead to problems.

A few days later, we went to pick up the car and they took great care to do the job right. Rick the owner sat with me inside the car for about 20 minutes going over the system. Rick is very genuine and passionate about what he does. He has a long history in the vehicle sound and customization business. These shops seem to come and go over the years but Rick's longevity is justified by his level of service.

Finally after a few more days, we wanted the display unit moved from one side of the dash to the other. Eclipse handled this and made sure it was perfect for us. Thank you Rick, Aaron and staff. I found my go to shop now!