Follow-up review. Fast forward until a year ago. ...

Follow-up review. Fast forward until a year ago. Went in looking for a new X5 for my wife. Got told there wasn't any new vehicles to test drive, and after milling around for 15 minutes, and they got us into a 3 year old lease back (remember I'm looking for an overpriced NEW X5). Vehicle had 5000km less than the one we wanted to trade. Went across the road an purchased a fully loaded SQ5 from the Audi dealership (looking for a German vehicle in the NW, check them out, at least they respect you as a customer).

Fast forward 2 more years. Bought a new 2016 340 back in July 2016, took it in 5 weeks ago for service. They won't warranty a $25 gas cap that doesn't close properly since it won't indicate a code. BUT, I get the attached email from them 5 weeks later with recommended service needed on my vehicle. My windshield had a crack, their "recommended OEM" was $1723! Attached is an image from Calalta Autoglass for the HUD + lane departure, installed for $513 (70% cheaper, worst PERFECTLY, and have NEVER had an issue with Calalta in the past 20 years of using them).

They recommend full tire replacement of my winter tires on a car that has 34,439 km (mileage split between summer/winter rims) due to ABNORMAL wear. Attached is images of all four tires, with no notable tire wear front or rear or between the inner or outer shoulder blocks.

Last time you will see me at your dealership. This is nothing shy of SLIMY, DISHONEST salesmanship. I fully realize that BMW Gallery and Calgary BMW are owned by the same parent company, but Calgary BMW is worth the drive to the other side of the city. They respect you as a customer, and do not pull this level of dishonesty. It's appalling for the brand, and warrants ANOTHER call to BMW corporate.

@Google: Still missing the ability for a ZERO star review. This dealership should not be allowed to have a rating.

Previous Review:

I'd give them a 0 star if possible. Took my car with no issues in for a battery cable recall, it was delivered back with a check engine light, IBS error, missing kickpanel clips, and an almost dead battery.

Left a complaint, service manager didn't even call back! Raised it to BMW customer care, and the assistant service manager called me back and offered a deluxe detail as an olive branch.

Dropped the car off for 7 hours for the detail, it came back with dirt on the outside, dirty vents, carpets were filthy. My 10 year old daughter helped me correct this, and she did a better job than these jokers.

I did get the general manager to call me back, and his answer was I should have let them "try again" on the detail to make it right. Huh?

Avoid this shop at all costs. They have no accountability, and zero care for quality.