Donnell Elkins

Review of 24 Hour Fitness, Inc.

i had a surgery and thought this place would help ...

i had a surgery and thought this place would help me get back to were i need to be my surgery was on my spine so after signing up i think i used 2 time and found this would not work for me so i attempted to cancel at which time they said i could not because of the contract and i would have to pay a 250.00 fee now i told them i don't used and need to cancel due to my medical condition they did not care so my only option was to freeze the account and be charge 10 dollars a month so i did that for 2016 till present 2018 and decided to call after being charged a annual fee about 49 on top of the 10 dollars so when i explained to the person about the situation she said and promptly canceled due to the medical issues now why wasn't this done 2 years ago so now i am fighting to get my money returned as i am typing lets see what they say ????by the way have been on hold for about 35 minutes so now they have requesting proof on medical issues lol ok so update 10/23/18 after a letter from my doctor they refunded half the fees and i had to do follow up to have them give me the complete amount back but they did so i am happy but disappointed in a company that should have more respect and empathy for the public sometime its not about the money Mr. 24hour Fitness ......