Nicolette McCarty

Review of Mt. Vernon Florist, Inc

I recommend thinking twice about choosing this flo...

I recommend thinking twice about choosing this florist if customer service is important. Their flowers were beautifully arranged but service and management is lacking.

I chose this florist based on their reviews and close proximity to the funeral service for my grandmother. I was sorry in the end and wanted to share my experience to assist others in similar situations. My brother and I were unable to attend as we live far away and due to illness so we wanted to honor our grandmother by ordering flowers for her funeral service. I called and ordered the arrangement 4 days in advance and specified that it needed to be at the church by 9am. The flowers were not delivered until 10:20am after the service was already in progress. They were beautiful I am told, so it is a shame. They were wasted as they did not arrive in time despite the fact that the service was less than 5 miles from the florist.
Instead of thinking fondly of my grandmother during her memorial time I spent the morning on the phone attempting vainly to track down the flowers. This was a disappointing experience. When I explained this to their representative, I was told the owner would contact me during the week. I was not contacted and upon calling, the owner explained to me that the flowers were not delivered because "the funeral director would not let them in to deliver them." This is understandable given they arrived 20 minutes after the service started and 1 hour 20 minutes past my requested delivery time.
I expected quality customer service but was given 50% off of flowers that didn't even arrive for the service. To me, this is a paltry gesture and I would not choose this florist for any future orders nor recommend them to my friends or family.