Cynthia Graise

Review of Edencrest

DO NOT STAY HERE!

DO NOT STAY HERE!

We stayed in "Majestic Views" in October of 2014, Terrible resort! My family of 16 including children stayed in Majestic Views this past weekend because we got a "great deal" but we will NEVER be coming back to this resort. I will tell you now that this will be a very long review but helpful for anyone considering staying here.

For starters, the outside of the cabin looks NOTHING like what was advertised on their website. There is a fire pit outside but you will probably fall over the cliff trying to sit around it as there is no backyard space. The cabin literally sits at the top of the mountain, right on the edge to where the kids had to be confined to the top deck for safety reasons. There is a wooden bench and cheap plastic patio furniture outside so no worries they weren't missing anything. Now as far as getting to the resort- be very careful because you'd have to travel through a very narrow and winding road with no street lights and few signs to help you get to where you are going, All we could rely on to see at night were our vehicle headlights. This wouldn't typically be a problem but considering it's the freaking mountains you usually have heavy fog that interferes with the headlights. My husband had to keep switching from normal to bright lights just to get us up the mountain. During the first trip up this narrow path we didn't turn a corner hard or fast enough and our suv began sliding down the path! Very scary experience to say the least! The older members of my family refused to leave the cabin until it was time to go home because they were just that scared of the drive up!

Now let's talk about the cabin itself. There were spider webs, frogs, and flying bugs all on the deck and around the hot tub. Well this shouldn't be too big a problem because it's outside right? Wrong! There were caterpillars and even a spider that was found in one of the beds on the lower floor. They could at least put something down to keep the insects outside the cabin. There is a pool table and air hockey table on the lower floor but the siding of the table was ripped. We saw this when we checked in but didn't report it. Error on our part because we were charged for it! We ended up spending most of our trip inside the cabin because it was raining a lot and on the day of checkout we left right before a thunderstorm came in.

Upon checking out of the cabin it looked as if 16 people stayed there because the beds were not made and only a few dishes were in the sink because we cooked for the kids during our stay. Little did we know we were going to be charged $500 for "excessive cleaning and damages" the following day. I called to inquire about this ridiculousness when the rude manager (David) I spoke with says they have pictures showing we threw a rocking chair over the balcony and threw the plastic patio furniture I mentioned earlier from the outside deck over the cliff! I demanded to see the pictures as proof of what they claimed we did and what I got made me so mad I nearly cried! Whoever took the pictures of the cabin after we checked out clearly altered the cabin to make it look as if we ruined it completely. There were towels thrown all over the floor, furniture knocked over, the hot tub was uncovered, and sure enough, a wooden rocker was thrown over the balcony. I walked through that cabin after my family left and checked room by room and they looked nothing like those pictures portrayed. NO ONE in my party did any of the things they claimed in the pictures except for leave a few dishes in the sink. We learned a $500.00 lesson by staying at this shady place and will never be returning.