If I were to rate this company solely based on the...

If I were to rate this company solely based on the property itself, it was very nice. We stayed a week at Smoky View Straight Up in Pigeon Forge, and it was well done. Easy to get to, quick trip up/down the mountain to the cabin (although VERY steep - I would be very uncomfortable in the fall with wet leaves or in the winter), and great location. The cabin was clean with plenty of towels and kitchen amenities. We called the Eden Crest office while we were there to have water added to the hot tub, and they came out same day. Staff was friendly and professional each time we dealt with them.

Our only concern was that we originally booked another property after weeks of checking websites, reviews, etc. Eden Crest booked it, accepted our $900 deposit and then a month before we were to leave, called us and said we couldn't have it. They said the "owner wanted it that week and thought he had blocked it out" so they pulled it from under us. The properties they originally offered were not at all comparable to what we had found. They agreed to an upgrade after I asked for one, but again, still not one with the amount of room and amenities and location that I was counting on originally. Once the manager got involved, they gave us an additional night free and some compliementary tickets to a Gatlinburg attraction, which was appreciated.

So, in the end, the property was nice, and their staff was friendly and professional. Had that been what I wanted to spend that much money on, it would have been OK. It wasn't, and I am still disappointed that a company would allow that to happen after accepting my deposit for a property. They did end up doing the "right thing" by us and so I would probably rent from them again because the property was nice and everything went well other than the start.