Jason Hilton

Review of The Caledonian, A Waldorf Asto...

Aspires to 4/5 starts but fails to deliver. It has...

Aspires to 4/5 starts but fails to deliver. It has an iconic building and superb location but the service was too inconsistent across our stay. One breakfast excellent the next was too busy and slow for this class of hotel! Receptionists and concierges were present but queues at one didn't gain a change of function at the other to minimise them. The pool was unavailable when we arrived, but it didn't stop the attempts at upselling rooms, despite clearly being unhappy at changing our days plans. Finally a request for a small jug of fresh milk to be placed in the rooms fridge while we were out, asked of a very stylish guy on reception, failed to materialise! The Pompadour restaurant was superb for food, ambiance and service. Expressing this at check out solicited a decent response as regards a specific contact for a next visit, and we will consider here again next time we visit Edinburgh, but as our CHOICE for this visit we were disappointed.