I have had very bad experience with the management...

I have had very bad experience with the management of Sugar Land Gymnastics lately. I registered both of my 3 yrs old and 6 yrs old daughters at their summer classes. While my younger daughter enjoys it fully, my 6 yrs old doesn't. Since the class that my old daughter goes to is girls I which is a little advanced for her(she is not very athletic, my mistake, shouldn't have registered her in the first place), I asked the front desk if i can let her try a level down, which is for mixed of 4 and 5 yr olds. They seemed not very willing, but agreed. When we went to the class the next time my 6 yr old didn't want to go in and try no matter how we tried to encourage her. I didn't want to push her to do things she didn't like, so I asked the front desk if I could use the rest of the money i paid for my 6 yr old as credits towards fall classes for my 3 yr old. The answer is no. I was told that I could only use the money for my younger daughter for this summer. I paid 10 classes for each of them and so far my younger daughter took 2 classes and old daughter just tried one. I couldn't possibly let my younger daughter take 17 classes during the rest of the summer. We have other schedules and classes as well. I asked to talk to the owner. When the owner called me he just repeated what I was told by the front desk. I told him that I think they are being very inflexible and unreasonable and I was going to report them to Better Business Bureau. I still can't believe what he said following. He said that he would refund for my younger daughter who is happy with the class now so he wouldn't have to deal with me again, but NOT refund for my older daughter. He said he was kicking us out and said that we were not allowed to go to the gym otherwise he would call the police. I was shocked by what I heard. I can't believe the owner of this place where little kids go and have fun can say something so rude and hurtful.

So parents out there, if you want to register classes at this place, make sure you ask clearly about their cancellation policy, otherwise you would probably have similar experience with us.