Jonathon D

Review of Toyota on Front

This is an update with our experience at Toyota on...

This is an update with our experience at Toyota on the Park. The GM reached out to us after the Google review. We expressed our concerns and the negative experience we had. We explained that we felt insulted by sales person, the vehicle had a problem and hour after we left the lot. This made us lose faith in the vehicle and we don't feel happy in it. Because we reached the point we were so frustrated, it was basically turned around on to us, as if we were the problem. The GM was sure that the vehicle was good and that if he put it on the lot today, he can resell it. He asked if we wanted to return it, which is what we had expressed from the get go when there was a problem after day one and were told this was not possible. The GM said he will return for us. But the next day another manager called to say this is not possible. So we were constantly let down and he couldn't follow through with his word. Seems like they wanted to just get rid of us any way possible. They asked us what else they could do for us and we said if they had so much faith in the vehicle give us the warranty for peace of mind. We were told this is also not possible. So basically nothing has been done for us and we are still stuck with a vehicle we are not happy in. We don't know what to do, we will try to contact Toyota Canada. We surely will not recommend or return to this location.