Overrated. On checking in was informed by the tr...

Overrated. On checking in was informed by the trainee at the desk that they were completely booked and therefore I could not get a higher floor. Room next to be had a child that though he was at the gym... bouncing off walls, etc. Went back to ask for another room the next day. The same person said they could not accommodate me. I asked for the manager who quickly changed my room without incident. What gives? They do have a great breakfast and the staff at breakfast is great.. thanks.