Michael Howeth

Review of Sterling Transportation, Inc.

I had a shipment from Miami. It arrived in in Los ...

I had a shipment from Miami. It arrived in in Los Angeles . I checked with Sterling and they informed me it had been forwarded on to Eureka California. After a week I contacted them again and got no response. Finally I called the shipper in Miami who after several tries managed to get them to say that it was on its way back to Miami. Their excuse was that the delivery address was residential not commercial. No prior contact with the recipient or shipper just sent it back.

UPDATE: After getting a message from the manufacturer that the shipment was not going to be delivered we got a call from a local trucking company that the shipment would be delivered tomorrow. I am not sure what went wrong with this shipment but it seems that communication was the problem. Partially the fault of Sterling and partially everybody else. This all may be due to the Covid 19 issue and short staffing.