Sonny Jacob Lee

Review of The Manila Hotel

The interior and exterior looks so great. I love t...

The interior and exterior looks so great. I love the neo-classic look. It's a perfect balance of traditional fused with modern renovations.

I am dissatisfied with a couple of things. The service is terrible. They don't care about what the guest experiences. Every time I ask for something, I get a redirection to someone else that also won't do it for me. Everyone is not accountable. Something you can expect from normal Filipinos but not at a high-class place like Manila Hotel. I've asked the staff for something and they said, you can't ask from me, please ask your area waiter. I'm like, isn't it just one hotel? I should only have one interface with the hotel staff once to get what I want. This has happened countless times. I'm incredibly dissatisfied. I'm expecting world-class service from a hotel like Manila Hotel. But it's just not there. Even just a mere surprise birthday song, they didn't want to do. Tragic experience.

Also, the parking situation is impossible. Why even have parking tickets if they're incredibly full, every time. It's bad security for the cars parked outside with all those street vendors and homeless people.