Roberto Rossi

Review of Shangri-La Hotels and Resorts ...

We have stayed about four times at your hotel in A...

We have stayed about four times at your hotel in AD and this one was the worse ever. We came back thinking we would experience what we have the last few times.

It is evident that either the recession has already hit UAE or is a sign of that it will soon.

1. The facilities look tired:
2. Paint falling off the walls inside and outside.
3. Tiles missing off the floor of the pool.
4. The carpeting in the hallways leading to the rooms look really worn out.
5. It is still ridiculous that you still have a tiny television which is not proportionate to the distance from the bed. Either remove the TV all together or get something that you can actually watch while sitting in bed.
6. By now, you should have all rooms equipped with a nespresso machine and not instant coffee bags.
7. The buffe is sad. We wanted to invite some friends from AD for a buffe and it was just very mediocre. The fish and seafood was not good at all. The cheeses had been sweating so that there is no fat in them at all. The macaroons were hard as rocks. The ice cream was as if it had been melting and been frozen again. The list is long but I will stop here. Our friends were very disappointed and could not believe that they would actually charge us for such a miserable state of the food.
8. Make sure your beach area is cleaned properly... disappointing to see plastic caps and plastic bags on the sand and in the water.

Lastly, a lot of the good and professional team you had previously at your hotel in AD are gone. This time they were far from attentive and friendly.

The only part of the hotel that looks somewhat of a "5 star" is the lobby and lounge area.

The rest of the hotel is just a strong 3 star or weak 4 star hotel.

It was a waste of our vacation to stay at your hotel... money wise and our time.