Jeff Kunstling

Review of NC-AAA

Update 1 week later: AAA replied to my original p...

Update 1 week later: AAA replied to my original post with what was likely an auto-generated reply to make it look like the care about their members. I sent everything to their Help email and have not heard a thing. What a washed up has-been of a company. Totally useless. Book your own travel and use your auto insurance company for road side assistance (at least they have something at stake if the towing company destroys your vehicle). Don't waste your time with AAA - they could not care less about you.

Unbelievable! Absolute worst service imaginable - completely hosed by AAA. Been a member for 30+ years and barely used the service for anything until I required a tow due to an ABS problem while returning from hurricane clean-up at the coast. Called roadside assistance and was told a tow truck would arrive within an hour. An hour passes, and I get a text saying it will be 30 min later. 30 min later same thing, and 30 min later same thing again. Tow company clearly had no intention of providing service within an hour - just took the call and put me at the back of the line. Annoying, but not that big of a deal. The real problem was when he finally got to me, the very large man tow truck driver jumped up on my running board like he was hopping into the cab of a semi and tore it completely off the side of the vehicle (see pic). We stuffed it in the back and proceeded to the garage. I contacted AAA about the damage and filed a report along with a description of what happened, photos, repair quote, etc. When I followed up a few days later, I was told by AAA that the tow company claimed that the running board was already broken and had been attached to the vehicle with zip ties! Can you believe that??? I sent more pictures (including this photo of the storm debris that just happened to include my vehicle in the foreground showing the running board in factory condition. It was taken just a couple hours before the tow company tore it off). I also have a statement from the repair shop attesting to the condition of the vehicle and running board upon arrival at the shop where it was clear to them that it had not been previously repaired and in fact there is no way it could have even been attached by zip ties due to the lack of anchor points. I even called the tow truck driver himself to call him out on this. He quickly walked back the claim of existing damage and admitted that the only thing he had to say was that he was surprised that Mercedes used plastic mounting hardware that broke when he jumped on it. Anyhow with all of this including the retraction of the false claim by the tow truck driver himself, all I get from AAA is that they find no evidence to support that the tow company was responsible for the damage (what???). I asked to AAA member services to speak to the manager of the field services person who made that determination, and they said no. They did tell me the manager's name is Jody Smith, but they won't give me his contact info and stated that he probably won't call me back. So this is the level of member support provided by AAA - very nice. Jody - if you see this, give me a call and please explain why you left me hanging out to dry on this. I would actually be glad to hear from anyone at AAA if there is in fact someone there who actually cares at all. What a disappointment AAA - leaving me to fend for myself against their lying, crooked towing contractor. Definitely feel like a valued long term member...