As with all of my other negative experiences with ...

As with all of my other negative experiences with this dealership, they once again failed to deliver. I called 2 days ago to ask the service department about the length of time a recall on my Civic would take. The service center had no idea, which surprised me. The lady offered to send me to speak to Sherry, who was supposed to know. Sherry did not answer her phone so I left a detailed voice mail asking for the info. 2 days later, she has not bothered to return my call. This is why I drove an hour and a half to buy an expensive part for my 2nd Honda from another dealership instead of buying it here.