Working with Ikea Haarlem's Kitchen department to ...

Working with Ikea Haarlem's Kitchen department to create our new kitchen has been one of the worst and most stressful experiences we've ever had. We started the process in early June and our kitchen is still not fully installed. The incompetence has been astounding. Ikea told us our countertops were going to take 8 weeks before they came in. We've waited 8 weeks and now their installation are scheduled in 4 days and we got an email this morning saying YOU FORGOT TO ORDER THEM?! We're living with a partially installed kitchen and a toddler, we've had a difficult time waiting the 8 weeks and now you're actually saying you JUST FORGOT to order them? We've extremely bad problems from the very beginning of this project. When are kitchen was delivered, part of the cabinets delivered were in the wrong color, you forgot to order important electrical items, we had to go into the store 4 times during the installation process. When you came to measure the kitchen and make sure the layout worked with the measurements you failed to see that the layout covered the skylight and that the range hood didn't fit in the kitchen. This caused severe issues during installation. The installation was priced out during the measurement appointment and yet when the company came to install our kitchen they said the "MISCOUNTED" the number of cabinets in the measurement process and we would have to pay almost 500 euros additional for extra work and materials. They demanded payment right then or they wouldn't continue our partially installed kitchen. And believe it or not, there were SO many more issues than just these. We were told to go into the store to make a payment with credit card and an appointment for payment wasn't necessary. When we arrived you wouldn't take our payment because we didn't have an appointment. So we made an appointment, came all the way back, and spent 2 hours in the store because your payment processing wasn't working. We ended up going home, again, without being able to pay. I can't believe the inefficient, unprofessional, and frankly unethical process this has been.