Scott Morrison

Review of Fairmont Resort

So, good and bad to report on this place. First th...

So, good and bad to report on this place. First the bad: we arrived to find a very subpar room, I won't get into details but let's just say it wasn't what we expected. Overall the resort is a little bit tired, however, they are in the process of sprucing the place up and many parts of the resort are in great shape.

We politely complained to the front desk. This is where the good part comes in. Stephanie at the front desk was amazing. She is a pro and handled my complaint in such a professional manner. She must have had amazing customer service training or she is just naturally gifted at dealing with people, I suspect a bit of both.

The best part of this resort is the staff, everyone we have dealt with has been amazing. We dealt with two people at concierge, I wish I could remember their names. They were both awesome. Our waitress at Embers was awesome and so was the food. The facilities are great, lots to do for the kids.

I would give it 4.5 stars if it would let me and I suspect that this place will be close to 5 star when they are finished with the refurbishment.