I made a reservation for two rooms with double bed...

I made a reservation for two rooms with double beds. Got there on time for the check in and had to wait over 1.5 hours to get to our rooms because they didn t get them right. The person that helped us in the front desk was unable to explain what was really happening. When we finally get to our rooms, everything was disconnected or damaged, somehow. The keys wouldn t work at all either, almost as if those rooms hadn t been used in a long time! Not impressed by the food either, could be better.