Management is unresponsive. I was in contact with ...

Management is unresponsive. I was in contact with Sharon Holland, a regional manager, concerning a rental issue as a current tenant. She said she would review my concerns and get back to me within a week. It has been two months. She has not followed up or returned an email or phone call. Very disappointed in this lack of professionalism.
Rent increases are also excessive at their properties. At least 5%. If you decide to move to one of their properties, be aware of them increasing the price excessively at lease renewal.