star Gill

Review of Hotel Derek Destination Hotels...

While I've visited this hotel years ago and I can ...

While I've visited this hotel years ago and I can say it used to be more like a 4 star, today it's more like a 2 star. I recently stayed a weekend here and I'll never stay here again. You pay your hotel, taxes, and fees then they add an extra $16 per day for extra fees to use the pool, other amenities, and shuttle service. Honestly all that should be included in the first set of taxes and fees. They also charge an extra $100 deposit per day so it was $200 additional charged to my credit card for the 2 days I was there.

The guys driving the shuttle service were really nice. The shuttle is basically a big black truck in which most of the air vents are broken and they hardly run the AC for customers either even as hot as it is, as if they're trying to penny pinch on gas and the middle out row seatbelt doesn't work so the person sitting there can't ride safely (which they should let people know). The rooms no longer have refrigerators other that the overstocked mini bar. It's an extra $20 per day if you want a refrigerator in the room you can use.

The beds are extremely uncomfortable (you can see from the pic I posted it's an older spring mattress that bends soon as you sit down), just 3 years ago this was not the case. This was the most crucial part for me as I also have back problems I also had the last time I stayed here and the mattresses weren't horrible then. The mattresses are also shorter than the bed frames now which are dangerous and uncomfortable. I hit my leg at least twice during my stay getting up to go to the restroom and coming back to get in the bed. They also asked if I wanted a downtown view or Galleria view because they offer these views. I told them a downtown view and basically got mostly a view of a garage and the back of a dirty weird brown building.

The walls are really thing so the neighbors having a big party downstairs kept waking me up at 3am which I told the front desk about (the little time you can actually get them to answer the phones because it normally takes a while) and the neighbors next to me baby kept crying all morning which also kept me woke. It was obvious that the place the beds in our room and their room against the same wall which I don't think was a wise choice. The only good things I can say about this hotel is that is nicely designed and the AC in the room works very well.