Twice now we have had rooms there for cheerleading...

Twice now we have had rooms there for cheerleading competition. Two weekends in a row. The rooms were booked through our organizations card. All incidentals were supposed to be charged to that card as well. The person at the desk screwed up and made our parents give their own personal cards. Charging a 150 to those cards and leaving them moneyless with kids in a different state. When we talked to the front desk the reversed these charges. However it took over a week. This weekend it happened to our daughter who is the coach for one of the teams and the person at the front desk charged all the rooms incidentals to her personal account for the whole t am. Leaving her with no money. Very upset that your hotel would leave people stranded.