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Review of Arval Service Lease Polska Sp....

FATAL contact with the customer. Nobody in the com...

FATAL contact with the customer. Nobody in the company could give me reliable information about the ordered car. Ordering tires lasted over 2 weeks (I did not get them in the end), no one informed me about the progress of the order, you could get the impression that this is a ghost company extracting personal data. In addition, the dealer mentioned in the email from Arval, when I called him after a week, had no idea that he would release a vehicle, he learned from me. "Babysitter" almost always unavailable. If I did not reach every possible communication channel, including the complaint department, I would probably wait for the car to be released to this day. Finally, after threats that I would terminate the contract due to failure to comply with the contract (no car despite initial assurances as to the deadline), suddenly I began to write back efficiently and even called back (sic!). Finally, the car was released only because I agreed to the annex to the contract deleting winter tire service. I bought the tires myself.
Arvalu, you made a terrible impression on me, your hands are falling down. I am afraid to think how the cooperation will look like.