They had overbooked guests and did not have a I ro...

They had overbooked guests and did not have a I room when i arrived around 11 pm to check in for a room that i had already paid for. I received a very cold service asking me to take a cab to some other hotel in the middle of the night, after i had a very tiring day. I was downgraded to a dingy small room with no air conditioning. And noone answered the phone at reception when i wanted a fan in the room. Things improved the next day, i was given the room I booked for the second night, which was so much better than what i had to put up with the previous day.