Stefanie Connell

Review of Inboden's Meat Market

wonderful service at our wedding on Sunday Septemb...

wonderful service at our wedding on Sunday September 16th, 2018. The food was delicious and the presentation was beautiful. Our guests really, truly, enjoyed the food. However, I'm a little frustrated that after all the emails, phone conversations and in person conversation, the dessert still was incorrect. Many times we discussed dessert to be blueberry, apple and cherry pie. I know it's just pie, but since the beginning when we hired you guys back in the spring of 2017 it's been very frustrating trying to communicate. Whether it's via phone or email, any details or changes discussed didn't stick and I had to constantly repeat myself. Any time we spoke over the phone or in person the excuse always was "we are really busy". As a former general manager of a restaurant I know this is a poor excuse to give your customers. I feel some management training might be needed to learn how to prioritize your day and learn how to immediately take action on a change your customers are communicating to you. Communication is key to a successful business and I'm not feeling that is high on the priority list. It's not very professional to tell your client you will call with a final dollar amount then days later still not make that phone call. I had to call multiple times to find out final amount. It's also frustrating and stressful when an increase in the head count is discussed multiple times, told the final dollar amount is for that change, get the cashier check for that amount, but the change didn't actually happen and cashiers check is short. I can't express enough how frustrated I am at the lack of, or poor quality of, communication from the catering department. I hope there are some changes and/or better training to save future clients from the same stress and frustration we experienced over the last year and a half.