Isabella bergen

Review of Sherman Dodge/Schaumburg Jeep

this place scares me!!!!!!!!!!!! My sister lets m...

this place scares me!!!!!!!!!!!! My sister lets me use her car and I take care of the maintenance for her. Zeigler is the only place I have brought it and they have been going down hill lately. This most recent time I dropped the Jeep off for the day - some recalls and oil change and I asked to have everything checked out since i am going on a road trip soon.. i was told I would be called when it was ready to pick up, which I planned on doing during my lunch break. Lunch time comes and no call - I call and am told it isnt done yet. wait the rest of the day and still noone calls - get in touch again and am told yeah its ready come and get it. Come to pick up my car and there is noone there to help me. Some guy comes in from his smoke and points me to the cashier. It takes another 15 minutes to get my car and it isn't washed. The guy who pulled it up was very friendly and offered to wash it but I didn't have time to wait, didsn't expect to be there that late since in was told it would be done at lunch. I asked the smoker guy about having everything instpected and he told me there is a sheet. with my paperwork. This seemed wierd since the Jeep isn't brand new and not much has been re[laced. The inspection sheet showed that everything was "in the green" i definetely diont believe this so I took it to another dealership. They let me know that everything is okay for now, but will need to be replaced soon, not "in the green" as Ziegler said. needless to say, they have totally lost my trust. going through the rest of the reviews it seems like this place has a lot of different issues. They every respond to them asking people to get in touch with them, but it seems like not much has been getting better. Do they evern care? Apparently not because While waiting I heard some employees talking about how they won't let Ziegler take care of their own cars.