The service with the pool is HORRIBLE ! I made a r...

The service with the pool is HORRIBLE ! I made a reservation with them to go swimming because apparently you have to make a reservation to go swimming. What they dont tell you about the wait list is that there is no time limit to when a person has to leave the pool. My family and I have been waiting for over 4 hours to swim and they are still not letting us. They had the audacity to say that they called us but yet we don t have ANY MISSED CALLS, NOT ONE. And they had the nerve to say we can GO SWIM AT ANOTHER HOTEL one that they dont even own. How they go give us access to somebody else Pool, where they do that at ? Please tell me because i wanna know ! Overall the service is horrible and the asian worker lady with the long wavy hair and glasses is a horrible employee.