Wow, I wish I could give negative stars. I live in...

Wow, I wish I could give negative stars. I live in the Accolades, and I what a headache. Every little thing is such a hassle with these people. Carl Jacobs doesn't respond to emails in a timely manner. When he does, he doesn't even read the whole thing. He never responds to calls. He's somehow always out of the office. Trying to coordinate between him and the contractor Ron McKracken is like the movie Dumb and Dumber, except you're living in it. If you don't constantly hound him with emails and calls, he will forget about you and whatever request you have. The most absurd part, is that even when I've tried to go around him and call heritage directly....ALL THEY DO IS TELL YOU THEY WILL REACH OUT TO CARL!!!! AS IF I HAVEN"T ALREADY TRIED THAT. AS IF THAT ISNT THE PROBLEM IN THE FIRST PLACE! DO NOT HIRE THESE PEOPLE.

I would like to add, that every time you see a distribution like this , where the reviews are either 5 star or 1 star, you can be sure that Heritage has gone out of it's way to solicit positive reviews from people. You can even tell by the language. All of the negative reviews are written by actual people in normal language. The positive reviews are like reading some corporate brochure. Google reviews are absolutely rife with this sort of manipulation.