Julie Dipilato

Review of Chrysler Jeep Dodge Ram 24

I literally never write reviews but, I had to shar...

I literally never write reviews but, I had to share this experience..

So I spent my whole day off at this dealership and the first thing I said to myself that morning is that I'm going home with a new car today... I didn't need to be persuaded or coerced I literally already talked myself into buying a new car, but unfortunately, I walked away empty handed ..

First of all, I had a screen shot of a quote that I got online from this jeep dealership and brought it in. The first thing I said was that I wanted to make sure this quote I got online from them was accurate..The girl that was working with me said everything checked out and had me send the screenshot to her, so I went for a test drive and loved the car!! Like I said, I told myself I was getting this car.

When we got back she had me waiting there for about 30- 45 minutes without telling me what was going on and came back and said I had to fill out a form for a credit score history report and I was told it was a SOFT credit credit check and I asked her to make sure multiple times before i filled out the form. She specifically told me that a hard credit check wouldn't occur until I applied for the loan for the car and this form was for a soft credit check only!!!.. (which was a complete lie!!!!)

AND THEN, after spending almost 2 hours there the sales manager comes over and said there was a mistake that the website messed up and combine promotion (which apparently can't happen??) SO instead of the quote I was given (that I was told at the beginning of the day was accurate) they told me it would be $200 more a month than initially promised!!!... I was devastated and angry, because I thought I was getting the car I walked in there for..

To top it all off the next morning I got an alert that my credit score had changed because they did run a HARD credit check like they promised they couldn't because I did not buy a car that day!!! I called the girl I was working with and asked her why and how that happened.. she was quick to tell me that I was wrong, that she would call me back after she "spoke with her manager" they NEVER called me back and NEVER replied to my voice mails. I was going to go back there for a used jeep but, I will honestly never go back again after she blatantly ignored my calls and voice mails to see what happened. I would have been happy with a response like "I'm so sorry I was wrong about your credit check" and I wouldn't be writing this review right now and I'd probably going back there for a car but, I have never had an experience like this that has gone so terribly wrong.. and then to be lied to AND ignored really got my blood boiling... enough to waste my time writing this review.

The only good thing they could have done there was offer me a decent price for my trade in... My personal experience there could be one of few but it could be the beginning of one of many...