Customer service is terrible.. this is my third ch...

Customer service is terrible.. this is my third child here and everytime they seem to break protocol and/or dont know what the proper way to do things. Forcing parent to expose themselves to 20 or more sick people in er then track the germs to newborn.. something has to be done to help the average person. If u have a problem speak up. Your voice will not be heard unless u use it and hold "profesionals" accountable for understanding professionals' responsibilities.. please speak up