Ahmad Mohee

Review of Steigenberger Nile Palace - Lu...

My stay at Steigenberger Nile Palace Luxor this ti...

My stay at Steigenberger Nile Palace Luxor this time was a total disappointment. I have booked 4 nights hoping to enjoy some relaxation time in the warm sun and enjoy the heated pool, turned out that the pool heating is being put on hold during the low booking times to reduce the costs!

I had a walk at 9 pm by the pool the first day of my arrival, and checked the water temperature with my hands, it was warm about 30 degrees in a weather of 10 degrees, very suitable to swim exactly as we enjoyed the last year. The next morning the water was amazingly 26 degrees in a weather of 22 degrees, very cold I couldn't stand it and neither could my kids!

I spoke to the resident manager "Mr Hesham", he tried to convince me that the heating had been already on all day and that the water is losing heat due to the cold weather! Losing heat in a weather of 22 degrees and not losing heat the night before in a weather of 10 degrees?!

He also promised to work on the problem and make sure the water is suitable the next day, which had not come true!

I had another conversation with him again the next day with the chief engineer by the pool, they both tried to convince me that the water was suitable and that 26 is the standard average in all 5 star hotels during this time of the year!

During the conversation the chief engineer stated: "We have already spent 2000 pounds today on the heating fuel" !

Couple of other foreign guests were silently complaining about the water temperature!

We were also served low-quality "Commercial" feteer in the breakfast, instead of the fresh in-house baked feteer we were served last year....

The advertised free WIFI in local areas is actually a very low 64K poor WIFI connection that only picks up within the bar area!

If you are a frequent visitor to this hotel, you will notice many signs here and there that indicate reduction in budget and lower service level.

The lack of professionalism at the managerial level is causing a great deal of disappointment to the loyal guests of this hotel, I spoke with many frequent guests who expressed disappointment and frustration!

I got very disappointed because my stay has already been ruined, and I insisted on amending my booking to only 3 nights at the last minute, I didn't want to spend a dime in this hotel anymore and will never book a Steigenberger anywhere in Egypt anymore!

To the managers and owners of this hotel: If you are complaining of very low booking levels, you can still make good money by keeping your high standard and cater to Egyptians! But if you unprofessionally choose to reduce your budget and standard, you will lose both Egyptians and Foreigners!

Many thanks to all low level employees and staff who tried hard to make my stay as comfortable as possible specially Ahmed and Amr at the reception!