lindsey kern

Review of Hyatt Lost Pines

The resort is really old and the service was the w...

The resort is really old and the service was the worst I've ever experienced for $550 a night. We pulled up to the front door because I have a 4 month old baby and way too much stuff. Nobody ever came to provide help (September 12-14, Saturday-Monday.) I had to go grab a cart to put all of our stuff on. It was me (36 year old woman, my 60 year old mother, and my 4 month old baby.) 2 bored valet guys stood there and watched us load up the cart with all of our baby stuff, and as I was pushing the cart in to the lobby I asked 1 of them if I could valet my car or was I in the wrong place. He said yes and gave me a valet ticket. Walked in at 2:00 and they told me my room wouldn't be ready until 4. We went to the pool. Don't get there a minute before your reservation because they won't check you in a minute early. They said they'd contact me by phone when my room was ready. I walked up there 10 minutes before 4 (after sitting in a chair right in front of the desk with a sleeping baby for 20 minutes) and it was ready. Nobody helped us get our cart full of baby stuff and luggage, while we pushed our stroller and held our sleeping baby to the room. When we got to the room our phone gave a busy signal any button we pushed to ask about getting food, so I had to call the internet phone number from my cell phone, ask for the operator, then have her transfer me to the restaurant. The last day I called the operator again to get my car pulled up to the front and it just rang and rang. My mom walked up there to get a cart herself and to give them our valet ticket. When we walked to the front they pulled my car up, but in that 10 minutes lost my keys. All in all, my first getaway with my baby and Mom for my birthday was exhausting with no help from the hotel. Would not recommend. But enjoyed the pool, so gave an extra star.