BEWARE!! It only takes one bad encounter to ruin t...

BEWARE!! It only takes one bad encounter to ruin the entire visit with a doctor. Dr. Elden was very attentive and helpful, I even took my dad to get diabetic shoes because how well the doctor worked. Unfortunately, Jennifer a reception clerk contradicted the information the doctor and the check out clerk gave me, saying my mom needed to be present. I specifically asked if I could pick up my mom's brace without her being present I was told yes by the doctor and the check out clerk. Jennifer also took it upon herself to give me incorrect information claiming my mom's surgery was still "pending. " information in regards to the surgery is not part of Jennifer's duties she only needed to worry about the brace information, since that's what her office handles. I understand insurance delays and authorizations, which is why I confirmed with the insurance and even took the brace approval number. When I told Jennifer about the approval she insisted it did not get approved I told her to call the insurance office. I also called the insurance office, and was told my mom's surgery was approved last month. When I told this to Jennifer after returning with my mom she simply shrugged, no apology or anything. All of this could've been avoided if they answered the phone, but that's another issue. If it's a time sensitive issue you need help with you'll get a call back after business hours or the next day. My issue was time sensitive because the surgery is the next day in the morning, there is no time to wait around. In conclusion, I will not be returning aside from picking up the shoes ordered for my dad. I also informed the referral I gave to look for another office