Mandi Van Auken

Review of Starwood Hotels & Resorts Worl...

During our two day stay there were several positiv...

During our two day stay there were several positives however a couple negatives. One negative was the air filter in our room. I have pictures showing a completely black moldy filter. I have severe allergies and could not breathe for 2 nights! I'm sorry but when you pay $1000 for 2 nights that is not acceptable. Second negative were the incorrect charges to our cc's for room service. On one $28 bill they charged us $42. When I showed them the receipt they said they would look into it and email us. Customer service could have been better on those few things.