Great atmosphere but frustrating stay. Difficult t...

Great atmosphere but frustrating stay. Difficult to explain on here but most frustrating part is the complimentary events were all booked before we arrived. I don't mean to go on a rant but we also had a mouse in the cabin. More of an urban style of resort. I brought my own boat but parking a truck and trailer was somewhat difficult. Had to disconnect the trailer to find parking. The best part was the staff were all very relaxed... yet sometimes this came off as unprofessional. Service was practically non-existent yet there's an 8% daily service charge. Almost gave it 3 stars just because the location is gorgeous. Maybe the owners are young and still learning the ropes. I may go back but not anytime soon.

Edit: per the owners response, the outfitters do have parking but there's a log placed so you cannot pull through to park an attached trailer. So I disconnected the trailer. It wasn't a big deal since I had to unhook the trailer anyway. I just didn't plan on doing it first thing upon arriving.

Also I don't know how you have only room for 8 people (9 including the capt) on your pontoon to bridal falls. The 8% daily service fee was ridiculous. We had no house keeping the entire time we were there and there was a huge mouse nest inside the bathroom. The outdoor grill was leaning so much we almost couldn't use it. The only actual service that was provided was when I walked up to the front desk to ask for ice and the young man started questioning me. He told me he could only do it this once. I didn't ask why, but I assume he meant he could only do this once per day.