First off, we requested a jacuzzi room weeks befo...

First off, we requested a jacuzzi room weeks before we arrived and were told they didn't have any when we checked in. Also the pool was closed for a private party but were not told on arrival. We walked down after changing into our suits and we're denied entry.
We were put in a room that was all the way at the end of the hall in the prominade tower. The bell hop extention was busy and we had to talk to the front desk and still wait a half hour plus for our luggage, on a Thursday. We don't think we'll ever stay there again