I dropped my car off Monday after making an appoin...

I dropped my car off Monday after making an appointment last early last week and was told he'd order the parts then. On Monday morning when I dropped my car off at 9am I made sure to ask that I would have my car by the weekend because of needed to leave friday to go out of town and was told "of course by the weekend" I also just asked to have an oil change since it was going to be there for a few days. On wednesday I called for a status update on my car and wasn't given much except for that I should call HIM back tomorrow and I'll see what they can do. The next day I called back and was told that it should be ready Friday around 9 but he would call me at 8am to verify that it was ready. Friday morning I didn't not get a call at 8 so I once again called them and was told well maybe 10-1030ish. I asked for it to be ready at 1015 because I needed to leave and it had been five days. When I arrived at 1015 the man I have been working with and had just spoken to about how I needed to leave right away upon arrival sat and looked at pictures on a camera about a car piece did not welcome me when I walked in then went over to another mans desk and googled something AND then said Hi and said he'd get my car to me in a minute. While all of this was going on another rep was on the phone and had someone pull up a ladies car because she was on the way ... while I was still waiting for my car the other persons car was pulled up and sitting ready waiting for someone who hadn't even arrived. Once given my car I was informed "we didn't have time to do your oil change since you were in a rush." <--- since monday you couldn't find 20 minutes to get me an oil change I requested on top of fixing my car which was a $2000 + service?

I work in the service industry and I would say this was the worst customer service I have ever experienced. I am paying you, I should not be told to call you back. Andy in the body shop was rude and and seemed to have no desire to satisfy a customer. I will not return to your business and will not recommend it to anyone that I know.