The sales side was the best dealership experience ...

The sales side was the best dealership experience ever. Quick and easy and most of the paperwork was done before I picked up the bike.
800 miles later I get to deal with the Service side and that is a night and day difference in how my service was handled. They have so many bikes in for service they can not maintain deadlines, the communications is far from acceptable, the lack of paperwork is mind blowing and when you call multiple times to talk to a manager you get crickets! That means they do not call back! I like the sales staff but the Service side seems to be too busy to maintain a customer s expectations. If I have any other warranty work I am not sure I would consider this dealership ever again. It s sad to feel that way when the sales department did such a great initial job.
So buying from these folks is top notch, Service is the bottom of the barrel.