HORATIO JONES

Review of Mac Haik Dodge Chrysler Jeep R...

I have a 2011Dodge Ram1500 longhorn I had it towed...

I have a 2011Dodge Ram1500 longhorn I had it towed in for an diagnostic because the P.C.M. was not sending signal for the alternate to charge the battery. When I can in to check on the truck she told me the mechanic told her it was the battery...! Then I told her that Here is the receipt for the new battery. Next I was told it was the alternate... 2days later I showed them the receipt for the new alternator. So this time I ask when I come in tomorrow please show me the diagnosis report. They could not, $185 gone. Then finally the mechanic said it is the P.C.M. They wanted to charge me $800 for the P.C.M. AND $225 to install and program it. About that time I have already contact the online P.C.M. company (allcomputerresources.com) and had programed /purchased $234 an ($566 difference) and it was in route. So when it came in I took it up there so they can have it install because the diagnosis fee would subtract from the total. Well I gave it to the advisor and told her it is already program just install it please! Went to pick it up and the bill was $185 diagnosis paid + $225 for install and program. So I reminded her it was not suppose to be programed... ! So now I was told that the P.C.M.was the wrong one. SO I called the P.C.M. company (allcomputerresources.com) and told them what happen and they said no problem we will send another one and they did....! They installed it and still charged me for programming it when it was already programed. I explained to the advisor that I was told that the diagnosis would count against the total. But it was not, so I paid $185 for a guessing diagnosis and $225 for P.C.M. installation and program when it was already program from the factory for my vehicle. I was told this place was customer friendly. So I had it towed from Killeen to Temple,Tx.

P.S. "KNOWING IS HALF THE BATTLE "
I did not seek this review out, I received and email asking me to review my experience. Please do not let one bad experience I had cloud your judgement. Times are hard, every cent count, so we should be able to trust the dealership and there mechanics and computer diagnostics not visual guessing diagnosis, when it cause us money for each wrong guess.
Guessing cost me: $279 alternator.
$286 New battery