Really disappointing experience at this hotel. I t...

Really disappointing experience at this hotel. I thought Doubletree was a brand I could trust. The first room we checked into had some kind of gross material in the bathtub. Not ideal, but things happen. I went to the front desk to ask for a new room, and they did give me one, which is why I gave this review a second star (great location earned the first star). The new room had multiple issues: the shower did not drain correctly, the carpet was old and torn up, the AC wouldn't cool the room below 71 while we were in it, etc. When we asked the front desk to check out our AC, no call was entered. We followed up the next day and the front desk confirmed that nothing had been done by the staff the previous day, so they called maintenance. Maintenance came up and said "some people like it this temperature" and brought us a box fan. A. BOX. FAN. By the way - this was not during a heat wave. One night during our stay, the low was 65, and we still couldn't get the temperature below 71. I suspect they are limiting the thermostats to save a little money. Well. . . I hope they got enough out of me during my stay, because I won't be going back to a Doubletree anytime soon.

On the plus side, this is right next to a 6 train station, which connects to many other major lines for easy access to anywhere in town.