Mark McDonald Review of Laguna Cliffs Marriott Resort ...
I was a guest here overnight, and also volunteerin...
I was a guest here overnight, and also volunteering and supporting a charity event recently. The front desk staff was great. The bar staff was friendly and great during our lunch. I had a lovely chat with the F&B Manager during my lunch, she was amazing. Unfortunately the rest of the management was curt, petty, unwelcoming and far from accommodating. One manager in particular, Brandon, was unnecessarily difficult, and made the mistake of treating myself and other volunteers like we were not his concern. Little did he know, we were all hotel guests as well. I was not alone with my feelings regarding the overall tone from management. It left such a bad taste in my mouth, that I didn't even stay the night, and just went home after the event. Never again, will I volunteer for this event if it will be held at this resort, and I certainly will never set foot on the property again. It is a shame, because in several years past, I enjoyed the hotel.

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